Terms & Conditions

Welcome to Aveline. By accessing our website and placing an order with us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian. We reserve the right to refuse service to anyone at our discretion.

All products listed on our website are subject to availability. We make every effort to ensure that product descriptions, images and prices are accurate. However, slight variations in colour, size or design may occur due to photography and screen settings. Aveline reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice.

All prices are listed in GBP (£) and include VAT where applicable. Delivery charges are calculated at checkout. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

When you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance. A contract is formed only when your order has been dispatched.

Payment must be made in full at the time of purchase. We accept secure payments through trusted third-party payment providers. By submitting your payment details, you confirm that you are authorised to use the selected payment method.

Delivery times provided are estimates and may vary due to external factors beyond our control. Aveline is not responsible for delays caused by courier services, customs clearance or unforeseen circumstances.

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for a full refund, provided the items are returned unused, in their original condition and packaging. Certain items such as personalised or custom-made may be non-refundable unless faulty.

If you receive a faulty or damaged item, you must contact us within 48 hours of delivery with clear evidence. We will arrange a replacement or refund in accordance with your statutory rights under the Consumer Rights Act 2015.

All content on this website, including images, text, logos and designs, is the property of Aveline and may not be copied, reproduced or distributed without written permission.

We are not liable for any indirect, incidental or consequential damages arising from the use of our website or products, except where liability cannot be excluded under UK law.

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website following any changes indicates your acceptance of those changes.

These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions regarding these Terms and Conditions, please contact Aveline through the contact information provided on our website.