Shipping Policy

At Aveline, we are committed to delivering your product safely and efficiently. Please read our shipping policy carefully before placing your order.

All orders are processed within 1–3 working days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking details where applicable.

We currently ship across the United Kingdom. Standard UK delivery typically takes 2–5 working days after dispatch. Delivery times are estimates and may vary depending on your location and the courier service.

Delivery charges are calculated at checkout and will be clearly displayed before you complete your purchase. From time to time, we may offer free shipping promotions within the UK.

For security reasons, all orders are delivered to the address provided at checkout. Please ensure that your shipping details are accurate, as Aveline Jewellery cannot be held responsible for delays or lost parcels due to incorrect information provided by the customer.

If your parcel is delayed, lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will work with the courier service to investigate the issue and resolve it as quickly as possible.

In the case of international shipping (if offered), delivery times and charges will vary depending on the destination country. Customers are responsible for any customs duties, taxes or import charges that may apply in their country.

During peak periods such as holidays, promotions or sales events, dispatch and delivery times may be slightly longer than usual. We appreciate your patience during these times.

Once an order has been dispatched, Aveline Jewellery is not responsible for delays caused by courier services, weather conditions, customs processing or other circumstances beyond our control.

If you have any questions regarding shipping or delivery, please contact Aveline using the contact details provided on our website.